Being our own System Integrator (SI), we take complete ownership of all services from Implementation to Delivery and Support in-life, ensuring meaningful collaboration between Users and Software Development teams, process owners, SPOCs & stakeholders in the business.

350+ Years of Collective Aviation Experience

MEANS, our services are aimed to render speed to your Returns On Investment (ROI), with

  • Short Discovery time during Due Diligence & Solution Design Stage
  • Speed & Agility in implementing changes
  • You operationalize faster

Aligned With Industry Best Practices

In implementation, we follow the guidelines set by SEI CMMI DEV (IPPD) and PRINCE2 and in support, we follow ITSM principles established under ISO IEC 20000. This ensures:

  • Onsite Project Management from start to finish
  • Collaboration between Users and Software Development teams
  • Complete Ownership of schedules, timelines & milestones
  • Regular Progress Review Meetings between Process Owners, SPOCs & Stakeholders

Full Spectrum of Support

With onsite Project Managers from start to finish we champion active collaboration between end-user groups, implementation and dev teams. In-life, we offer

  • Onsite / Deskside support
  • Remote support via our dedicated Portals or our 24×7 Helpdesks
  • For applications and hosted infrastructure